Kate MacLane

ABOUT

With over 10 years of experience focused on customer service and health care administration, Kate joined the Account Management team at Pharmacy Benefit Dimensions (PBD) in November 2023.

In her role as account manager, Kate leverages her experience and friendly demeanor to support our groups and guide them toward optimal plan performance. A dedicated professional, Kate provides excellent service with a positive attitude, outgoing personality and strong understanding of our clients’ needs.

A busy wife and mother of two young children, Kate is very active in school and community events. While she enjoys spending time outdoors with family and friends, Kate is also an avid reader, and will most likely have a book in her hands during her quiet time.

EXPERIENCE

Kate started with PBD in January 2022 as a Member Servicing Representative, where she efficiently cross-trained on the Pharmacy Help Desk. Learning how to handle member, provider and pharmacy calls, Kate provided exceptional service resolving customers’ issues. In this role, she gained valuable, detailed knowledge about the various plan benefits PBD offers. A quick study, Kate was further crossed-trained to assist our Client Support team, where she expanded her problem-solving skills by working with brokers and groups, preparing her for her current role.

Before joining PBD, Kate worked in a primary care office in East Aurora, NY, helping patients with a variety of services. She also worked closely with providers and insurance companies, assisting in the prior authorization process for both medical and pharmacy needs.

COMMUNITY WORK

Kate spends a lot of her free time contributing to her children’s school activities along with community events like youth soccer, basketball and dance recitals. She also participates in Roswell Park events to support those affected by cancer in our community and takes part in the Hospice Memorial Walk every year in memory of her grandfather.