Welcome,
Medicare Members!
You're in the right place if you're a Pharmacy Benefit Dimensions or Independent Health Medicare Member with a Medicare Part D prescription drug plan.
Not sure? Review the information on your provided card.
Welcome,
Medicare Members!
You're in the right place if you're a Pharmacy Benefit Dimensions or Independent Health Medicare Member with a Medicare Part D prescription drug plan.
Not sure? Review the information on your provided card.
What You Need to Know
Contact our Member Services Department
Have a question? If you are a Pharmacy Benefit Dimensions or Independent Health Medicare PDP Member, please contact your designated Medicare Member Services Department.
Email Us
Pharmacy Benefit Dimensions Member
pbdmedicareserving@pbdrx.com
Independent Health Member
medicare.help@independenthealth.com
Call Us
1-800-667-5936 or (716) 504-4444
(TTY users call 711)
Monday - Sunday, 8 a.m. - 8 p.m. ET
(Oct. 1 - Mar. 31)
Monday - Friday, 8 a.m. - 8 p.m. ET
(Apr. 1 - Sep. 30)
Access the Portal
Pharmacy Benefit Dimensions Member
Log In
Independent Health Member
Log In to MyIH
Independent Health Medicare Member with a Medicare Part D Prescription Drug Plan?
Contact Independent Health for questions regarding your Independent Health medical coverage.
Additional Resources
Forms
Drug Coverage Determination Form
Request an exception.
Redetermination Form
Request an appeal on a prescription drug denial.
Appointment of Representative Form
File an appeal on someone else's behalf.
Prior Authorization Form
Request for a non-formulary prior authorized drug exception or step therapy.
Pharmacy Claim Form
Submit a prescription drug receipts for reimbursement.
Member Complaint Form
File a complaint, dispute, or level of dissatisfaction.
HIPAA Form
Share protected health information.
FAQs
Use our formulary to see which medications are covered.
Use our pharmacy directory to find in-network pharmacies by zip code.
You may be eligible to have a 90-day supply of your maintenance medication delivered to your door through a mail order pharmacy. Learn more about this free benefit with our mail order pharmacy options.
Pharmacy Benefit Dimensions denied your request for coverage of (or payment for) a prescription drug. You have the right to ask us for a redetermination (appeal) of our decision. Use this form to appeal this decision.
5-Star Medicare EGWP
Five consecutive years of 5-Star ratings – Pharmacy Benefit Dimensions has earned a 5-Star Rating from CMS for our Medicare Employer Group Waiver Plan (EGWP) Prescription Drug Plan (PDP) for 2026.
With our 5-Star EGWP, you’re choosing:
- Excellence in service
- Top-rated performance
- Cost-effective, patient-centric solutions
Pharmacy Benefit Dimensions is a subsidiary of Independent Health. Independent Health is a PDP with a Medicare contract. Enrollment in Pharmacy Benefit Dimensions PDP depends on contract renewal between Independent Health and CMS.
Notice of Availability of Language Assistance Services and Nondiscrimination Statement
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Last Updated 03/31/2026