How else can we help you? This page contains various resources and information for our Medicare Advantage Plan Members.
If you have a complaint, dispute or level of dissatisfaction with Pharmacy Benefit Dimensions or one of our affiliated providers, or if you disagree with a coverage decision we have made, you can find more assistance on our Complaints and Appeals page.
If you are new to Medicare, or are looking for information on a new Medicare plan or would like to know whether you are eligible for Medicare financial assistance, you can visit our Helpful Links page for additional support.
Protecting your personal information is the best line of defense in the fight against health care fraud and abuse. Visit our Medicare Privacy, Fraud, Waste and Abuse page for tips to help you identify fraud, waste and abuse and keep your health information safe.
Visit our Rights and Responsibilities page for details related to your coverage expectations.
Find guidance on our Your Drug Coverage Rights page for requesting coverage determinations, exceptions, or appeals related to your Medicare prescription drug plan.
Questions? Contact Us.
Phone:
(716) 504-4444 or 1-800-667-5936 (TTY: 711)
Email: Medicare Service
Hours: October 1 – March 31: Monday – Sunday, 8 a.m. – 8 p.m. ET
April 1 – September 30: Monday – Friday, 8 a.m. – 8 p.m. ET
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Last Updated 9/15/2025