Contact Us

If you have any questions about Pharmacy Benefit Dimensions, feel free to contact us.
 

Members

Pharmacy Benefit Dimensions Member

Have a question? Our Pharmacy Benefit Dimensions Member Services Department is here to help with questions regarding your plan, benefits, etc. To reach us, call 1-888-878-9172, Monday through Friday between the hours of 8 a.m. to 11 p.m. You can also email servicing@pbdrx.com.

Pharmacy Benefit Dimensions Medicare PDP Member

Have a question? If you are a Pharmacy Benefit Dimensions Medicare PDP Member, please contact our Medicare Member Services Department at 1-800-667-5936 or (716) 504-4444 (TTY users call 711). Representatives are available Monday-Sunday, 8 a.m. - 8 p.m. ET (Oct. 1 - March 31), and Monday - Friday, 8 a.m. - 8 p.m. ET (April 1 - Sep. 30). You can also email pbdmedicareservicing@pbdrx.com.
 

Employers

Already a Pharmacy Benefit Dimensions client? As a current client you may contact your dedicated Client Account representative for specific questions regarding your plan at 1-800-665-3089 or email PBMClientSupport@pbdrx.com.

Want to learn about the benefits of being a Pharmacy Benefit Dimensions client? For more information on how you can gain greater control and cost savings on your prescription drug program, contact our Sales Department at (716) 635-3578 or email PBDSales@pbdrx.com.
 

Brokers

To learn more about the benefits of partnering with Pharmacy Benefit Dimensions, contact us at (716) 635-3578 or email PBDSales@pbdrx.com.

 

Pharmacies

Have a question? Our Pharmacy Help Desk Representatives are here to help. To reach us, call (716) 631-2927 or 1-800-993-9898, Monday - Sunday, 7 a.m. - 11 p.m. ET. You can also email script@independenthealth.com.